Refund policy

Returns & Refunds

Every OakRocky hat is embroidered to order. We don't keep stock on a shelf, which means we can't take back a hat just because you changed your mind — but if something's wrong with what showed up, we'll make it right.

Damaged, defective, or wrong item

Email hello@oakrocky.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement at no cost. No need to ship the original back.

This covers embroidery flaws, damaged caps, and orders that arrived as the wrong item or color.

Wrong address

If an order is returned to us because of an incorrect or incomplete address, we'll reship it once you cover the shipping cost. If the address was our error, we'll reship free.

Lost in transit

If tracking shows your order hasn't moved for 10 business days after shipping, email us and we'll file a claim and send a replacement.

Cancellations

Orders go into production quickly. Email us within 2 hours of ordering and we'll cancel if production hasn't started. After that, we can't stop it.

Refund timing

Approved refunds go back to your original payment method within 5-10 business days, depending on your bank.

Questions: hello@oakrocky.com