Shipping policy

Shipping Policy

How our hats are made

Every OakRocky hat is embroidered to order. We don't hold inventory, which means there's a production step before anything ships. Total delivery time is production time plus transit time.

Production

2–7 business days from when you place your order. Most orders move faster than that, but embroidery runs on a queue and busy periods take longer.

Production time does not include the day you ordered, weekends, or holidays.

Transit

Once your hat ships, standard domestic delivery typically runs 3–7 business days.

International delivery typically runs 10–30 business days, depending on the destination and customs.

What that adds up to

Most U.S. orders arrive within 6–14 business days of ordering. International orders generally arrive within 12–37 business days.

These are estimates based on carrier performance, not guarantees.

Tracking

You'll get a shipping confirmation email with tracking as soon as your order leaves production. Tracking can take 24–48 hours to start updating after you receive it — that's normal and doesn't mean anything's wrong.

Shipping costs

Shipping is calculated at checkout based on your address and order size. Free standard shipping on U.S. orders over $50.

Split shipments

If you order multiple items, they may ship separately and arrive on different days. You won't be charged extra for this.

Address accuracy

We ship to the address you enter at checkout. Double-check it before you order — once production starts, we can't change it.

If a package is returned to us because the address was incorrect or incomplete, we'll reship it once you cover the reshipping cost.

Delays

Carrier delays, weather, and peak season volume can push delivery past our estimates. We'll help you track down a delayed package, but we can't refund or reship for delays alone.

If tracking shows no movement for 10 business days after shipping, email hello@oakrocky.com and we'll file a claim and send a replacement.

International orders

Customs duties, import taxes, and brokerage fees are your responsibility and are not included in what you pay us. These are set by your country, not by us, and we can't estimate them in advance.

If a package is refused or abandoned at customs, we can't refund it.

Where we ship

We currently ship to the United States and internationally. Some destinations may be unavailable at checkout.

Questions

hello@oakrocky.com — include your order number and we'll get back to you within one business day.